Our Staff
Erika Hayes James, Ph.D.
Crisis Leadership
Erika Hayes James, Ph.D., has assumed the leadership of the ICM crisis management team, bringing her talents as an impassioned speaker, teacher, and business leadership consultant to our crisis communication planning, training, and consulting company.
Former ICM President Larry L. Smith has worked with Dr. James since 2003, when he was named a Batten Fellow at the Darden School of Business, University of Virginia where she has served as a Professor of Business Administration. During his fellowship James and Smith hosted an international conference on crisis leadership and co-edited a book published by Darden Business Publishing – An Executive Briefing On Crisis Leadership
Dr. James offers crisis workshops to develop leadership capabilities which includes building trust in your organization or with external stakeholders, and decision making under pressure, and similar issues.
She is available for half-day, full day and two-day stand-alone workshops on crisis leadership.
“James brings so much knowledge and experience to the Institute for Crisis Management,” Smith said, “and her expertise will be so valuable to executives who must learn to lead their organizations through crises and the aftermath of unexpected business disruptions.”
Smith added, “We maintain that at least two-thirds of all business crises are preventable, and Erika’s work with our clients will help make that a reality.” Her latest book, Leading Under Pressure: From Surviving to Thriving Before, During and After a Crisis, and co-authored with Ross School of Business, University of Michigan Professor Lynn Perry Wooten, Ph.D., reflects her career research on this topic. In the book James explores the leadership skills all managers need to lead organizations throughout the life of a business crisis and create opportunity for positive change following a crisis.
The book captures James’ experience in developing managers and executives in the following areas:
- Decision-making under pressure
- Managing, learning from, and seizing opportunity from crisis
- Managing the change process after a crisis
- Managing class-action discrimination lawsuits
- Building and re-building trust in the workplace
In her Executive Training program, Women Emerging in Leadership, James helps organizations excel by dedicating her leadership training to developing women into highly effective, visionary leaders. She is highly sought after by Fortune 500 companies and national industry conferences to speak and consult on leadership development for this in-demand topic.
Smith says James and her experience, knowledge and skills will allow the company to add custom crisis leadership development programs for clients in addition to the 22-years of ICM crisis communication planning, training and risk consulting.
In addition to the Darden Business School at the University of Virginia, James has served on the faculty at the business schools of Emory and Tulane University, and was recently a visiting associate professor at Harvard Business School.
To learn more about Dr. Erika James and her current work, read her published research articles, and view video clips, visit http://www.erikahayesjames.com.
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